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Ian Clayton reviews the ITIL 2011 Service Strategy core volume
At 06:40 Any manager within the Service Provider organisation is deemed to be a Service Manager. In my view a Service Owner role must be assigned who has end-to-end accountability for the service....
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What Will 2012 Look Like?
The current fiscal austerity and threat of a double dip recession means that there is a burning platform for change across IT enterprises to manage costs whilst enabling future Business growth....
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COBIT 5 is now approaching the finish line
Robert E Stroud 00:40 – Drive Business value and Business success 01:17 – Technology is at the centre of everything we do 02:05 – COBIT 5 helps organisations drive Business value COBIT 5...
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Perspectives on Service Management Practices
Service Management Perspectives Webinar on Friday 16-MAR-12 Ian Clayton (Principal – Service Management 101) and Kenneth Gonzalez “KENGON” (Managing Partner – Engaged Consulting) Ian and Ken shared...
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Which side of the pond does Service / Help Desk best?
This week there are two Service / Help Desk conferences taking place in London and Orlando. In the past the main aim of individuals attending these conferences was to “swan around” and visit as many...
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Who will take the Service Management “Moral High Ground” in 2014?
Here are my nominations for this year’s Service Management Champs: Charles the Champion of Change Communities From RevNet to the SM inaugural Congress Sound quality improves in this short clip “We...
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