Clik here to view.
Ian Clayton reviews the ITIL 2011 Service Strategy core volume
At 06:40 Any manager within the Service Provider organisation is deemed to be a Service Manager. In my view a Service Owner role must be assigned who has end-to-end accountability for the service....
View ArticleClik here to view.
What Will 2012 Look Like?
The current fiscal austerity and threat of a double dip recession means that there is a burning platform for change across IT enterprises to manage costs whilst enabling future Business growth....
View ArticleClik here to view.
COBIT 5 is now approaching the finish line
Robert E Stroud 00:40 – Drive Business value and Business success 01:17 – Technology is at the centre of everything we do 02:05 – COBIT 5 helps organisations drive Business value COBIT 5...
View ArticleClik here to view.
Perspectives on Service Management Practices
Service Management Perspectives Webinar on Friday 16-MAR-12 Ian Clayton (Principal – Service Management 101) and Kenneth Gonzalez “KENGON” (Managing Partner – Engaged Consulting) Ian and Ken shared...
View ArticleClik here to view.
Which side of the pond does Service / Help Desk best?
This week there are two Service / Help Desk conferences taking place in London and Orlando. In the past the main aim of individuals attending these conferences was to “swan around” and visit as many...
View ArticleClik here to view.
Who will take the Service Management “Moral High Ground” in 2014?
Here are my nominations for this year’s Service Management Champs: Charles the Champion of Change Communities From RevNet to the SM inaugural Congress Sound quality improves in this short clip “We...
View Article
